23 Common Inventory Coordinator Interview Questions & Answers
Optimize your interview prep with these key inventory coordinator questions and insights to improve your inventory management skills.
Optimize your interview prep with these key inventory coordinator questions and insights to improve your inventory management skills.
Navigating the world of job interviews can feel like a high-stakes game of chess, especially when you’re eyeing a role as an Inventory Coordinator. This position is the backbone of any organization, ensuring that everything from paper clips to high-tech gadgets is exactly where it needs to be. It’s a role that demands precision, organization, and a knack for problem-solving. But before you can showcase your skills on the job, you’ve got to ace the interview.
In this article, we’re diving into the nitty-gritty of interview questions tailored specifically for aspiring Inventory Coordinators. We’ll explore what hiring managers are really asking when they inquire about your experience with inventory management systems, and how to articulate your ability to juggle multiple tasks without breaking a sweat.
When preparing for an inventory coordinator interview, it’s important to understand the specific skills and attributes that companies typically seek in candidates for this role. Inventory coordinators play a crucial role in managing and maintaining a company’s inventory, ensuring that products are available when needed while minimizing excess stock. This requires a unique blend of skills and qualities that are essential for success in this position.
Here are some of the key qualities and skills that hiring managers look for in inventory coordinator candidates:
In addition to these core skills, companies may also prioritize:
To demonstrate these skills and qualities during an interview, candidates should be prepared to provide specific examples from their past experiences. Highlighting achievements and explaining how they’ve successfully managed inventory challenges can make a strong impression on hiring managers.
With a clear understanding of what companies are looking for in inventory coordinator candidates, it’s time to delve into the example interview questions and answers section. This will help candidates prepare to articulate their experiences and skills effectively, ensuring they stand out in the interview process.
Addressing stock discrepancies swiftly is essential to maintaining supply chain balance and preventing operational inefficiencies. This requires problem-solving skills, attention to detail, and the ability to collaborate across departments. Understanding the broader impact of inventory management on operations and customer satisfaction is key.
How to Answer: To address an unexpected stock discrepancy, outline a process for identifying the root cause, such as cross-referencing records, conducting a physical count, or using inventory management software. Emphasize communication with stakeholders and coordination with other departments to resolve the issue. Share a relevant example from past experience to illustrate your approach.
Example: “First, I’d prioritize understanding the root of the discrepancy by conducting a thorough audit of the affected stock, checking recent transactions, and reviewing any relevant documentation or inventory logs. With the details in hand, I’d consult with the team to identify any patterns or recent changes in processes that might have contributed to the issue.
Once I had a clear picture of what went wrong, I’d implement corrective actions, such as adjusting stock levels in the system and reinforcing proper procedures with staff to prevent future occurrences. In a previous role, we faced a similar situation where a supplier had sent more items than invoiced, leading to an overstock. By quickly addressing it, communicating with the supplier, and updating our records, we prevented further discrepancies and ensured smooth operations.”
Frequent inventory inaccuracies can disrupt operations, leading to lost sales and increased costs. It’s important to implement systems that prevent errors, identify root causes, and adapt to changing circumstances to maintain a seamless flow of goods.
How to Answer: For frequent inventory inaccuracies, discuss a systematic approach that includes regular audits and leveraging technology. Highlight collaboration with other departments to ensure data accuracy and the role of training in minimizing human error. Share examples of successful changes implemented in the past.
Example: “First, I’d start with a comprehensive audit to identify where the discrepancies are occurring. This means reviewing the data input process, storage conditions, and any patterns that might indicate specific issues. Once identified, it’s crucial to streamline processes and implement more stringent controls, such as barcode scanning systems or real-time inventory tracking software, to improve accuracy.
Training the team is essential, too. Ensuring that everyone understands the importance of precise data entry and handling can significantly reduce human error. I’d also set up regular checks and balances to catch discrepancies early. At my previous job, this approach led us to uncover a recurring issue with mislabeled products, which we resolved by improving our labeling process and training. This not only reduced inaccuracies but also boosted overall team efficiency.”
Understanding perpetual and periodic inventory systems is important as they impact how inventory is tracked and reported. A perpetual system offers real-time updates, enhancing precision, while a periodic system involves manual counts, which can lead to delays. The choice affects inventory valuation and supply chain dynamics.
How to Answer: Explain the differences between perpetual and periodic inventory systems by discussing how your experience with these systems has contributed to effective inventory management. Provide examples where you utilized the strengths of one system or adapted to the challenges of another.
Example: “Absolutely, the key difference is in how and when inventory is tracked. Perpetual inventory systems continuously update inventory records with each transaction, meaning there’s real-time accuracy in stock levels, which is crucial for businesses that need immediate data to make decisions. On the other hand, periodic inventory systems update records at specific intervals, such as monthly or quarterly. This means there’s often a gap in knowing accurate inventory levels, which can be fine for smaller operations where constant updates aren’t as critical.
In my previous role, we used a perpetual system, and it allowed us to quickly identify discrepancies and adjust orders instantly. It was particularly useful during peak seasons when inventory turnover was high. However, in a smaller family business I helped out with, a periodic system was more cost-effective and worked well given the lower volume of transactions. These experiences taught me how to maximize the advantages of each system based on the business needs and scale.”
Determining reorder points and safety stock levels involves understanding demand variability, lead times, and cost implications. Balancing these factors ensures smooth operations without unnecessary expenditure, reflecting analytical abilities and decision-making skills.
How to Answer: Discuss your proficiency with inventory management systems and methodologies like statistical models or historical data analysis for determining reorder points and safety stock levels. Provide examples of maintaining inventory levels by anticipating demand fluctuations.
Example: “I typically begin by analyzing historical sales data and demand trends to understand usage patterns. This helps me identify the average consumption rate and variability, which is crucial for setting accurate reorder points. I also consider lead times from suppliers and any potential fluctuations or delays that might occur.
For safety stock levels, I factor in demand variability and supply chain reliability. If past data shows consistent demand and reliable supply, I might lean towards lower safety stock. However, in cases where demand is volatile or supplier lead times are unpredictable, I increase safety stock to mitigate risk. In my previous role, for instance, adjusting safety stock levels based on these principles helped reduce stockouts by 20%, ensuring smoother operations and better service levels.”
Inventory management should align with customer service goals by ensuring the right products are available to meet demand. This requires bridging logistics and customer service, understanding how inventory decisions impact satisfaction and service quality.
How to Answer: Align inventory management with customer service goals by prioritizing stock levels based on demand patterns, collaborating with sales and customer service teams, and implementing systems to reduce errors. Highlight experience with technology or data analytics that aids in decision-making.
Example: “Aligning inventory management with customer service goals is all about ensuring product availability meets customer expectations. I start by closely analyzing sales data and seasonal trends to anticipate demand and adjust inventory levels accordingly. This proactive approach minimizes stockouts and overstock situations, enhancing customer satisfaction.
I also prioritize clear communication between the inventory team and customer service representatives. By establishing a feedback loop, I ensure that any customer issues related to inventory, such as delays or unavailable items, are immediately addressed. This collaboration allows us to adjust practices in real-time, ensuring that the inventory strategy supports the ultimate goal of a seamless customer experience. In a previous role, this approach reduced customer complaints related to stock issues by 30% within six months.”
Evaluating inventory performance through KPIs helps maintain efficiency and minimize costs. Key metrics like inventory turnover ratio and order accuracy reflect the ability to balance supply and demand and contribute to profitability.
How to Answer: Articulate familiarity with relevant KPIs and how they have driven improvements in past roles. Provide examples where analysis led to enhanced inventory management, reduced costs, or improved service levels.
Example: “I focus on a combination of critical KPIs to ensure inventory performance is optimized. Inventory turnover rate is one of the top metrics I rely on—it helps me understand how efficiently inventory is being sold and replaced over a period. By monitoring this, I can adjust purchasing strategies to avoid overstock or stockouts.
I also keep a close eye on order accuracy rates, which ensures that the correct items are being shipped to customers, minimizing returns and boosting customer satisfaction. Carrying cost is another vital KPI, as it highlights the financial impact of holding inventory. By tracking these KPIs collectively, I can make informed decisions that align inventory levels with demand, improve operational efficiency, and ultimately, support the company’s bottom line.”
Supplier delivery failures can disrupt the supply chain and affect customer satisfaction. Anticipating and managing these disruptions requires strategic thinking and effective communication with suppliers and internal teams.
How to Answer: Address supplier delivery failures by discussing strategies like developing contingency plans, maintaining communication with suppliers, and using data analytics to predict disruptions. Share experiences of resolving similar situations.
Example: “I’d first ensure we have a buffer stock policy in place, so minor delays don’t immediately disrupt operations. If a delivery failure happens, I’d contact the supplier right away to understand the issue and get a new estimated delivery date. Communication is key, so I’d immediately inform the relevant teams—like sales and production—about the delay and its potential impact.
If the delay is significant, I’d explore alternative suppliers or expedited shipping options to fill the gap temporarily. In a similar situation in my previous role, a supplier had a shipment stuck in customs, so I coordinated with another local supplier to bridge the gap, keeping our operations running smoothly. This proactive approach ensures minimal disruption and maintains our service levels.”
Implementing a new inventory management system involves managing change, adapting to new technologies, and collaborating across departments. Success reflects strategic thinking and problem-solving skills, ensuring a smooth transition and alignment with operational goals.
How to Answer: Describe your experience with implementing a new inventory management system by focusing on evaluating different systems, making data-driven decisions, and engaging stakeholders. Discuss challenges addressed and outcomes achieved.
Example: “I spearheaded the implementation of a new inventory management system at a mid-sized retail company where I worked. We were transitioning from a manual, paper-based system to a digital platform that could integrate with our existing sales and supply chain software. Right from the start, I focused on selecting a system that was user-friendly and scalable to accommodate future growth.
I coordinated with our IT department and inventory team to ensure a smooth transition. I organized training sessions for staff, providing hands-on guidance to ensure everyone was comfortable with the new system. I also established a feedback loop, collecting input from the team to make iterative improvements and address any initial challenges swiftly. The result was a significant reduction in inventory discrepancies and improved order fulfillment times, which contributed to increased customer satisfaction and operational efficiency.”
Leveraging technology in inventory management enhances accuracy and efficiency. It’s about integrating tools to streamline operations and reduce errors, demonstrating adaptability and strategic thinking in applying technological advancements.
How to Answer: Leverage technology to improve inventory management by discussing systems or software used, their impact on processes, and outcomes achieved. Highlight adaptability to new technologies and analytical skills in interpreting data.
Example: “I prioritize real-time data integration through advanced inventory management software to optimize stock levels and prevent overstocking or stockouts. Using barcode scanning technology paired with cloud-based systems, I ensure that inventory updates occur instantly across all channels. This not only improves accuracy but also streamlines the reordering process by providing analytics on demand patterns and lead times.
In a previous role, we integrated RFID technology, which provided even more granular tracking capabilities. This allowed us to quickly locate items in the warehouse and increased our efficiency in order fulfillment. Additionally, I regularly collaborate with IT to automate reporting processes, enabling us to make data-driven decisions faster and more effectively. This approach not only enhances accuracy and efficiency but also minimizes the time spent on manual entry and reduces human error.”
Managing obsolete inventory impacts financial performance and operational efficiency. It’s important to optimize inventory levels, reduce waste, and contribute to profitability through strategic thinking and problem-solving.
How to Answer: Manage obsolete inventory by detailing strategies like regular audits, demand forecasting, and collaboration with suppliers and sales teams. Highlight experience with technology solutions for tracking and managing inventory levels.
Example: “I focus on minimizing obsolete inventory by first analyzing sales data and inventory turnover rates to identify items that are stagnating. I then collaborate with sales and marketing teams to create promotions or bundle offers to move these products more quickly. If items are still not selling, I look for opportunities to donate or recycle them, depending on the product type.
At a previous company, we had a surplus of a discontinued product line that was taking up valuable warehouse space. I worked with our marketing team to run a flash sale, which cleared a significant portion of the inventory. For the remaining items, we partnered with a local charity, which not only solved our space issue but also enhanced our community relations. This approach balanced financial responsibility with social impact, which was a win-win for everyone involved.”
Regular inventory audits ensure accuracy and maintain operational efficiency. They involve identifying discrepancies, analyzing causes, and implementing corrective actions, reflecting an understanding of inventory accuracy’s broader implications.
How to Answer: Conduct regular inventory audits by articulating a clear methodology, such as using technology for real-time updates or cross-referencing with sales data. Discuss instances where audits led to improvements or prevented issues.
Example: “I start by setting a consistent schedule, whether it’s monthly or quarterly, depending on the business needs. I ensure the team knows the dates ahead of time so everyone is prepared. I use a combination of physical counts and cycle counts, focusing on high-turnover and high-value items more frequently. Before the audit, I make sure the inventory system is up-to-date with any recent shipments or sales to minimize discrepancies.
During the audit, I break the team into small groups, assigning each group a specific section of the inventory to count. We use digital inventory scanners to reduce human error, but I also have team members manually verify counts for items that often have discrepancies. After the count, I analyze the results, comparing them to our system records to identify any patterns of discrepancy. If issues are found, I conduct a root cause analysis to understand why discrepancies occur—whether due to theft, misplacement, or data entry errors—and implement corrective measures. This methodical approach has consistently helped maintain over 98% accuracy in my previous roles.”
Managing inventory risks involves anticipating and mitigating potential issues like overstock and stockouts. Developing strategies to minimize disruptions and align inventory levels with demand forecasts is essential for smooth operations.
How to Answer: Manage inventory risks by highlighting experience with risk assessment tools and techniques like demand forecasting or inventory audits. Share examples of successfully identifying and mitigating risks.
Example: “I proactively monitor stock levels and demand trends to prevent overstocking or stockouts. Implementing a robust inventory management system is crucial, so I ensure real-time data is always at my fingertips. I conduct regular audits to catch discrepancies early and assess supplier reliability to anticipate any potential disruptions. Working closely with the purchasing and sales teams also helps me stay ahead of shifts in demand.
In a previous role, I noticed seasonal items often led to excess inventory, so I initiated a collaboration with the marketing team to create promotions that moved these products before they became dead stock. This approach not only mitigated the risk of write-offs but also boosted sales and customer satisfaction. By combining strategic planning with cross-departmental collaboration, I effectively manage and reduce inventory risks.”
Reducing holding costs involves balancing stock levels with financial implications. It’s about applying methods to optimize inventory turnover, minimize waste, and improve cash flow, demonstrating cost management and strategic planning.
How to Answer: Reduce holding costs by discussing strategies like just-in-time inventory, demand forecasting, or vendor-managed inventory. Highlight experiences where these methods led to measurable improvements.
Example: “I focus on optimizing inventory levels to balance availability with cost efficiency. One strategy is implementing a just-in-time inventory system, which involves closely monitoring sales data and trends to ensure stock is replenished only as needed. This helps minimize excess inventory and reduces the capital tied up in holding costs. I also leverage technology like inventory management software to improve accuracy in demand forecasting, which allows us to make more informed purchasing decisions and adjust order quantities based on real-time data.
In a previous role, I worked on a project to re-evaluate our supplier agreements, negotiating better terms for smaller, more frequent deliveries. This not only reduced our storage needs but also helped decrease the risk of obsolescence. By consistently reviewing and optimizing these processes, I helped achieve a significant reduction in holding costs while maintaining service levels.”
Innovation in inventory management involves adapting and improving processes in response to challenges. It reflects the ability to think critically and act proactively, impacting operational efficiency and customer satisfaction.
How to Answer: Share an innovative solution implemented in inventory management by focusing on a specific challenge, the thought process behind the approach, and the outcomes achieved.
Example: “Our warehouse was dealing with frequent stock discrepancies, which led to delayed shipments and frustrated customers. After observing the inventory process, I realized that errors were often occurring during manual data entry. I proposed implementing a barcode system to automate inventory tracking.
I worked with the IT department to choose a user-friendly software and organized training sessions for the staff. Once implemented, the barcode system drastically reduced errors and increased the efficiency of our stock management. Within a few months, we saw a noticeable decrease in shipment delays and received positive feedback from our customers about the improved service. This not only streamlined operations but also boosted team morale, knowing that their efforts were making a tangible difference.”
Using data analytics in inventory management involves making informed decisions to streamline operations and optimize resources. Analyzing patterns and trends helps anticipate demand and reduce waste, impacting the company’s bottom line.
How to Answer: Use data analytics to enhance inventory management by sharing examples of tools and techniques used, insights gained, and results achieved. Highlight ability to interpret complex data sets and turn them into actionable strategies.
Example: “I focus on identifying patterns and trends in sales data to optimize stock levels. By analyzing past sales figures, seasonal trends, and promotional impacts, I can forecast demand more accurately and adjust order quantities accordingly. For instance, if the data shows a spike in demand for certain products during the holiday season, I ensure those items are stocked up in advance to avoid shortages and lost sales.
I’ve also implemented real-time inventory tracking systems that use data analytics to monitor stock levels and turnover rates. This helps in quickly pinpointing slow-moving items that might need promotional support or discounting to clear excess stock, as well as identifying best-sellers that require more frequent replenishment. This data-driven approach not only reduces carrying costs but also improves overall efficiency and customer satisfaction by ensuring that the right products are available when needed.”
Technology enhances inventory management by improving accuracy and efficiency. Integrating technological tools demonstrates adaptability and strategic thinking, addressing challenges and optimizing processes.
How to Answer: Discuss how technology has helped solve inventory problems by providing examples of tools or systems used, problems addressed, and outcomes achieved. Highlight innovative solutions implemented.
Example: “I leveraged a cloud-based inventory management system in my previous role at a mid-sized retail company. We were experiencing discrepancies between our physical stock and what our system said we had, which was affecting our ability to fulfill orders accurately and in a timely manner. I implemented barcoding and scanning technology, which integrated seamlessly with our existing system.
By training the team on how to use these tools effectively, we were able to achieve real-time tracking and significantly reduce errors in stock counts. The technology enabled us to identify trends in inventory movement, allowing us to optimize reorder points and reduce overstock. This not only improved our accuracy but also enhanced our overall efficiency and cut down on waste, leading to a more streamlined operation.”
Ensuring compliance with industry regulations involves understanding their impact on supply chain efficiency and cost management. It’s about integrating regulatory knowledge into daily operations, maintaining fluidity and efficiency.
How to Answer: Ensure compliance with industry regulations by discussing strategies or systems implemented, such as regular audits or training programs. Highlight experiences with adapting to new regulations or overcoming compliance challenges.
Example: “I start by staying up-to-date with the latest industry regulations and standards through continuous education and training. This means subscribing to industry newsletters and attending relevant workshops. With that knowledge, I implement a rigorous audit schedule to regularly check our processes against compliance requirements. I also work closely with our compliance team to ensure our inventory management systems are properly configured to support those standards.
In a previous role, I introduced a digital tracking system that automatically flagged discrepancies or potential compliance issues, which significantly reduced human error and improved our audit results. By fostering a culture of accountability and regular training, the team became proactive in maintaining compliance, ensuring that it was a shared responsibility rather than just a checklist item.”
Handling returned goods efficiently minimizes disruption and maintains inventory integrity. It involves strategic approaches to prevent bottlenecks and address customer concerns, impacting the company’s bottom line.
How to Answer: Handle returned goods efficiently by discussing systems or processes implemented to streamline returns, such as categorizing returned goods and assessing their condition. Highlight experience with technology or software for tracking returns.
Example: “I prioritize creating a streamlined process that starts with clear and precise documentation. Ensuring that every returned item is logged with detailed information helps prevent any confusion down the line. I often implement a digital tracking system that categorizes returns based on their condition and reason for return. This allows for quick assessment and decision-making regarding restocking, discounting, or recycling items.
I also believe in fostering strong communication with the sales and customer service teams. Understanding the reasons behind returns can help identify patterns or issues that might need addressing, such as recurring defects or misleading product descriptions. In a previous role, I managed to reduce return processing times by 30% by refining these processes and ensuring that everyone involved was on the same page, ultimately improving both efficiency and customer satisfaction.”
Enhancing communication between warehouse staff and management ensures seamless operations and inventory accuracy. Facilitating information flow prevents misunderstandings and inefficiencies, aligning goals and contributing to a responsive supply chain.
How to Answer: Enhance communication between warehouse staff and management by discussing strategies like regular meetings, feedback loops, or digital communication tools. Highlight successful outcomes from these efforts.
Example: “I focus on creating clear channels and fostering an environment where feedback flows both ways. I start by implementing regular, brief check-ins where warehouse staff and management can discuss ongoing issues, needs, and successes. These meetings are structured but flexible, ensuring they cover essential points without becoming a burden.
Additionally, I use tools like shared dashboards where real-time data on inventory levels, shipments, and discrepancies are visible to both teams. This transparency helps everyone stay on the same page and allows management to make informed decisions quickly. I also encourage a culture where warehouse staff feel comfortable voicing concerns or suggestions at any time, not just during scheduled meetings. By building trust and ensuring that communication is consistent and valued, I help bridge the gap between the hands-on and strategic aspects of inventory management.”
Incorporating environmental sustainability into inventory practices involves aligning procedures with responsible practices. Balancing efficiency with reducing waste and optimizing resource usage reflects an understanding of sustainability objectives.
How to Answer: Incorporate environmental sustainability into inventory practices by discussing initiatives like reducing packaging waste or optimizing transportation routes. Illustrate examples that demonstrate measurable impacts.
Example: “Incorporating environmental sustainability into inventory practices involves a few strategic steps. First, I prioritize working with suppliers who have strong sustainability practices, such as using recycled materials or minimizing waste in packaging. I also focus on optimizing our inventory levels to reduce overstock, which prevents unnecessary waste and storage costs. This might involve using inventory management software to improve forecasting accuracy and ensure we only order what we need.
Additionally, I encourage implementing a robust recycling program for any materials that aren’t reused, such as cardboard or plastics. In a previous role, I helped establish a partnership with a local recycling company to ensure these materials were properly processed, which not only improved our sustainability metrics but also reduced disposal costs. Each of these steps helps strike a balance between operational efficiency and environmental responsibility.”
Automation reduces manual errors in inventory management, enhancing accuracy and efficiency. Integrating tools that optimize processes and improve supply chain reliability demonstrates technological fluency and problem-solving skills.
How to Answer: Discuss how automation has reduced manual errors in inventory management by providing examples of systems or software utilized, challenges faced, and solutions provided. Highlight metrics or outcomes that illustrate improvements.
Example: “Automation has been a game-changer in minimizing manual errors in inventory management for me. In a previous role, we implemented an automated inventory tracking system that integrated with our point-of-sale software. This system automatically updated inventory levels in real-time as sales were made, effectively eliminating the need for manual entry and reducing human error.
Beyond just tracking, the system could also predict reorder points based on historical data and trends, which significantly reduced stockouts and overstock situations. I worked closely with the IT department to customize the system’s alerts and reports, making sure they were tailored to our specific needs. This not only improved accuracy but also freed up time for the team to focus on more strategic tasks, leading to increased efficiency and productivity across the board.”
Training new staff on inventory protocols ensures accuracy and efficiency. Effective onboarding reflects an understanding of procedures and the ability to instill this knowledge in others, enhancing team productivity.
How to Answer: Train new staff on inventory protocols by highlighting a methodical approach, such as hands-on demonstrations or creating detailed guides. Explain how training is tailored to accommodate different learning styles.
Example: “I start by giving new team members a clear, concise overview of our inventory system and protocols, emphasizing the “why” behind each step to ensure they understand the importance of accuracy and consistency. I use a combination of hands-on training and shadowing experienced staff to help them get comfortable with the tools and processes in place.
I also find it helpful to create a checklist or quick-reference guide that they can use during their first few weeks. I encourage questions and regularly check in with trainees to address any gaps in understanding. Feedback is crucial, so I make sure to ask them what part of the process was least clear and adjust my training methods accordingly. This approach not only helps them learn efficiently but also builds their confidence in managing inventory accurately.”
Inventory accuracy is important in financial reporting as it impacts financial statements and overall health. Inaccurate records can lead to misleading data, affecting business decisions and compliance, reflecting the importance of maintaining integrity and reliability.
How to Answer: Emphasize the importance of inventory accuracy in financial reporting by discussing systems or processes implemented to ensure precise records and prevent financial discrepancies. Highlight attention to detail and proactive measures taken to address inaccuracies.
Example: “Inventory accuracy is crucial because it directly impacts a company’s financial statements and decision-making. Accurate inventory records ensure that the cost of goods sold is reported correctly, which in turn affects gross profit and net income. This clarity is essential for stakeholders and investors who rely on financial statements for insights into a company’s financial health and operational efficiency.
In my last role, I saw firsthand how discrepancies in inventory could lead to significant issues. We once had a situation where an error in inventory counts led to overestimating available stock, which then affected our sales forecasts and led to a temporary cash flow issue. By implementing a more rigorous cycle counting process and improving our inventory management software, we significantly reduced these discrepancies. This not only improved our financial reporting but also boosted trust with our partners and stakeholders.”