23 Common Filing Clerk Interview Questions & Answers

Let’s face it: the role of a Filing Clerk might not sound like the most glamorous job in the world, but it’s absolutely essential to keeping an office running smoothly. As the unsung hero of organizational efficiency, a Filing Clerk ensures that important documents are exactly where they need to be, right when they’re needed. If you’ve got a knack for detail and a love for order, this role might just be your calling. But before you can dive into color-coded folders and alphabetized files, there’s one crucial step you need to conquer—the interview.

Interviews can feel like a high-stakes game show where the right answers unlock your dream job. No pressure, right? Don’t worry, we’ve got you covered. In this article, we’ll walk you through some of the most common interview questions for a Filing Clerk position and offer tips on how to answer them effectively.

Common Filing Clerk Interview Questions

1. How do you ensure confidentiality when handling sensitive information?

Ensuring confidentiality when handling sensitive information is paramount, as mishandling personal, financial, or proprietary data can have serious repercussions. This question delves into your understanding of the ethical and procedural aspects of confidentiality and your commitment to protecting the integrity of the information you manage.

How to Answer: Emphasize strategies like secure storage, adherence to company policies, and use of encryption or access controls. Highlight any relevant training or certifications. Provide examples where you maintained confidentiality or mitigated potential breaches.

Example: “Confidentiality is paramount in any role that handles sensitive information. I always start by familiarizing myself with the company’s privacy policies and procedures. I adhere strictly to these guidelines, ensuring that documents are only accessed by authorized personnel.

At my previous job, we implemented a color-coded system for files, which helped identify sensitive documents at a glance. I also made it a point to lock away physical files in secure cabinets and use encrypted digital storage for electronic files. Whenever I needed to share sensitive information, I used secure email systems and double-checked the recipient’s credentials. By consistently following these practices, I maintained the highest level of confidentiality and built a reputation for reliability and trustworthiness.”

2. When tasked with organizing a backlog of misfiled records, what is your first step?

When faced with a backlog of misfiled records, the initial approach speaks volumes about a candidate’s problem-solving abilities, attention to detail, and organizational skills. Addressing a backlog involves understanding the underlying systems and processes that led to the disorganization. This question evaluates whether the candidate can diagnose the root cause, prioritize tasks, and implement a systematic method to restore order.

How to Answer: Describe a methodical approach, such as assessing the backlog, identifying common errors, and developing a plan to refile records accurately. Mention setting up a system to prevent future misfiling, like clear labeling or a digital tracking system.

Example: “I start by assessing the scope of the backlog. Understanding how many records are misfiled and identifying any patterns in the misfiling can help me prioritize the work. Next, I create a straightforward categorization system if one isn’t already in place, or I verify that the existing system is still suitable for our needs.

In a similar situation at my previous job, I found that many records were misfiled due to inconsistencies in labeling. I implemented a color-coded system and trained the team on the new procedure, which not only helped us quickly sort the backlog but also prevented future misfiling. This organized approach ensures we tackle the problem efficiently and maintain a well-ordered filing system moving forward.”

3. A document is missing from its designated file; how would you locate it?

A missing document scenario tests your organizational skills, problem-solving abilities, and attention to detail. The ability to locate a misplaced document reflects your understanding of the filing system and your methodical approach to resolving issues. This question gauges your aptitude for maintaining order and accuracy, which are essential for smooth operations.

How to Answer: Outline a systematic approach to locate the missing document. Verify its last known location, cross-reference related files or databases, and communicate with colleagues for additional information. Discuss how you would prevent similar issues in the future.

Example: “First, I would check if the document was misfiled in nearby folders, as this is a common mistake. If it isn’t there, I’d look through recent records of who accessed the file last to see if it provides any clues. Next, I would search the workspaces of team members who frequently handle these documents, as they might have taken it out and forgotten to return it. If these steps don’t yield results, I’d expand my search to shared areas like printers or scanners, where documents can sometimes get left behind. Finally, I’d communicate with the team, explaining the importance of the missing document and asking if anyone has seen it or knows where it might be. This methodical approach usually uncovers any misplaced documents efficiently and ensures minimal disruption to ongoing work.”

4. Have you ever implemented a new filing system? If so, what challenges did you face?

Introducing a new filing system requires foresight, strategic planning, and the ability to address potential obstacles. This question delves into your capacity for innovation and problem-solving within administrative responsibilities. It also evaluates your understanding of transitioning from an old system to a new one, including training staff and managing resistance to change.

How to Answer: Highlight challenges like resistance from colleagues, technical difficulties, or the need for extensive training. Describe steps taken to overcome these hurdles and the outcomes of implementing the new system, such as increased efficiency or improved accessibility.

Example: “Yes, I implemented a new digital filing system at my previous job where the company was transitioning from physical files to a cloud-based solution. One of the main challenges was resistance from long-time employees who were used to the paper system and were hesitant to change. To address this, I organized a series of training sessions that walked them through the new system step-by-step, showing them how it could save time and space.

Another challenge was ensuring data accuracy during the transition. I developed a meticulous plan to audit and verify each document as it was scanned and entered into the new system. This involved working closely with the IT department to set up automated checks and balances. By the end of the project, we had successfully transitioned to the new system with minimal disruption, and employees appreciated the increased efficiency and accessibility.”

5. Can you share an instance where you found an error in the filing system and corrected it?

Identifying and correcting errors in the filing system highlights your attention to detail, problem-solving abilities, and commitment to maintaining data integrity. This question also speaks to your proactive nature and ability to ensure that the information flow within the organization remains smooth and reliable.

How to Answer: Recount a specific situation where you identified an error, describe the steps taken to resolve it, and emphasize the outcome. Detail your approach to discovering the error, the tools used, and how you communicated the issue and solution to stakeholders.

Example: “Sure, I once noticed a recurring issue where several client files were consistently being placed in the wrong section of our filing system. After investigating, I realized that the labels on the folders were almost identical, and it was easy to mix them up. To address this, I proposed a color-coding system where each section had a distinct color, making it visually obvious where each file belonged.

I implemented the new system and took the time to refile and relabel the existing folders. I also created a quick guide and held a brief training session for my colleagues to ensure everyone understood the new system. The error rate dropped significantly, and it made everyone’s job easier, saving us time and reducing frustration.”

6. What is your process for cross-referencing files across different departments?

Efficient cross-referencing ensures that information is easily accessible and accurate across multiple departments, significantly impacting workflow and decision-making processes. This question delves into your organizational skills, attention to detail, and ability to maintain consistency in record-keeping.

How to Answer: Provide a clear, step-by-step explanation of your process, highlighting tools or software used. Mention how you verify data accuracy and resolve discrepancies. Emphasize effective communication with other departments to ensure timely access to information.

Example: “First, I make sure I fully understand the filing systems used by each department. It’s essential to have a clear grasp of any unique codes, naming conventions, or organizational structures they use. Once I have that understanding, I create a master index that maps out how files in one department relate to those in another.

When cross-referencing, I use this master index to ensure accuracy. If I encounter any discrepancies or missing information, I reach out to the relevant department for clarification. Regular communication and periodic reviews of the index help maintain its accuracy and usefulness. This systematic approach ensures that files are accurately cross-referenced and easily retrievable across departments.”

7. Have you worked with specialized filing software? If yes, which one and what was your experience?

Specialized filing software is at the heart of efficient document management. Familiarity with these systems reflects your ability to adapt to technological advancements and streamline processes. This question assesses your technical skills and your ability to integrate into the existing workflow without causing disruptions.

How to Answer: Highlight specific software used, detailing your proficiency and any achievements or improvements implemented. Share examples of how your experience with these tools enhanced productivity or resolved issues. Emphasize adaptability and willingness to learn new systems.

Example: “Yes, I have experience with specialized filing software, particularly with DocuWare. At my previous job, we transitioned from a traditional paper-based system to DocuWare, and I was one of the key team members involved in this process. I quickly familiarized myself with the software’s features and functionalities, which included document indexing, metadata tagging, and workflow automation.

Once I was comfortable with the system, I trained my colleagues on how to use it effectively, creating user guides and conducting one-on-one sessions to address any concerns they had. The transition significantly improved our document retrieval times and overall organization. My experience with DocuWare has made me very adept at managing electronic filing systems and ensuring that all documents are easily accessible and securely stored.”

8. How do you handle discrepancies between physical and digital records?

Discrepancies between physical and digital records can disrupt the accuracy and reliability of an organization’s information system. Handling these discrepancies requires attention to detail and a methodical approach to problem-solving. This question delves into your ability to maintain data integrity and highlights your commitment to precision and accountability.

How to Answer: Emphasize your systematic approach to identifying and resolving discrepancies. Describe steps taken to cross-check records, such as using software tools, implementing checksums, or conducting regular audits. Highlight experience with troubleshooting and rectifying errors.

Example: “First, I cross-check both the physical and digital records to pinpoint where the discrepancy lies. For instance, I once noticed an invoice recorded digitally but missing from our physical files. I started by verifying the digital entry, ensuring the details matched our system’s standards. Then, I traced back through our physical filing system, checking for misfiling or human error.

After identifying the root cause, I corrected the issue—whether it involved re-scanning a document, updating a digital entry, or re-filing the physical paperwork in the correct location. I also documented the discrepancy and the steps taken to resolve it, providing a clear trail for future reference. This systematic approach has helped maintain accuracy and integrity across both record-keeping systems.”

9. Can you describe a time when you had to train someone on proper filing procedures?

Training someone on proper filing procedures is a testament to your expertise and ability to communicate complex organizational systems effectively. This question delves into your understanding of the intricacies of filing systems and your ability to impart that knowledge to others.

How to Answer: Focus on a specific instance where you successfully trained someone, emphasizing your methodical approach and clear communication. Highlight challenges faced and how you overcame them. Discuss the outcomes, such as improvements in filing accuracy or efficiency.

Example: “Absolutely. I remember when our office hired a new intern who was unfamiliar with our filing system. I took it upon myself to ensure they were well-trained. I started by walking them through our alphabetic and numeric filing systems, focusing on the logic behind why we organized things a certain way.

Then, I had them shadow me for a day, observing how I handled different types of documents and where each type was filed. After that, I gave them a stack of documents and guided them through the filing process, answering any questions they had along the way. To ensure they were comfortable, I made myself available for any follow-up questions during their first week. By the end of that period, they were filing documents confidently and accurately, which helped maintain our office’s efficiency.”

10. What strategies do you employ to keep track of frequently accessed files?

Efficiently managing frequently accessed files ensures smooth and uninterrupted workflow within an organization. This question delves into your organizational skills and your ability to implement systematic approaches to manage high-demand documents.

How to Answer: Emphasize your ability to create and maintain a structured filing system that is logical and user-friendly. Mention methods like color-coding, digital indexing, or regularly updating a shared database. Highlight your proactive approach in regularly reviewing and refining your system.

Example: “I always start by categorizing files in a way that makes logical sense for the team accessing them most frequently. For example, at my previous job in a legal office, I organized case files by client last name and then by case number. This made it easy for anyone to find what they needed quickly. I also use color-coded labels and digital tagging for quicker identification of priority files.

To keep track of updates or changes, I maintained a digital log accessible to the entire team, where I recorded when files were checked in and out. This transparency helped everyone stay on the same page and reduced the risk of misplacing important documents. Regular audits were also key; I set aside time each week to ensure everything was in its proper place and up-to-date. This systematic approach ensured that frequently accessed files were always easy to locate and manage.”

11. How have you dealt with incomplete or ambiguous documentation in the past?

Understanding how a candidate deals with incomplete or ambiguous documentation directly impacts the efficiency and accuracy of the filing system. This question delves into a candidate’s problem-solving abilities, attention to detail, and their approach to maintaining order and clarity within a system that relies heavily on precision.

How to Answer: Emphasize strategies used to clarify ambiguous information, such as consulting with colleagues, cross-referencing documents, or implementing standardized procedures. Highlight tools or techniques that ensure accuracy and completeness.

Example: “When faced with incomplete or ambiguous documentation, my first step is always to look at the context and try to fill in any gaps using related documents or patterns I’ve seen before. If that doesn’t yield a clear answer, I reach out directly to the person or department responsible for creating the document. I find that a quick call or email can often clear up ambiguities faster than trying to decipher them on my own.

There was a time when we received a batch of client records that were missing key details, which threatened to delay a project. I took the initiative to set up a brief meeting with the client liaison to walk through the records and get the missing information. Not only did this resolve the immediate issue, but it also helped us improve our documentation process moving forward, reducing the likelihood of similar issues in the future. This proactive approach ensures that tasks are completed accurately and on time, maintaining the efficiency and reliability of our filing system.”

12. Can you share your experience in transitioning from a paper-based to a digital filing system?

Transitioning from a paper-based to a digital filing system is about adapting to a significant shift in organizational processes and culture. This question delves into your ability to handle change, your technical proficiency, and your understanding of the workflow improvements that digital systems can bring.

How to Answer: Focus on instances where you identified the need for a digital system and managed the transition process. Discuss challenges faced, such as resistance from colleagues or technical issues, and how you addressed them. Highlight your role in training others and ensuring data integrity.

Example: “At my previous job, the company decided to modernize our filing system, moving from paper-based to digital. I was tasked with leading this transition. The first step was to inventory and categorize all existing paper files, which helped us understand the scope of the project.

I worked closely with the IT department to select a user-friendly digital filing system that met our needs. Once we had the software, I created a detailed plan for scanning and organizing the documents. We set up a team to handle the physical scanning, and I trained them on best practices for file naming and tagging to ensure everything was easily searchable. Throughout the process, I made sure to communicate regularly with our staff, providing updates and collecting feedback to make the transition as smooth as possible. By the end of the project, we had successfully digitized thousands of documents, which made file retrieval faster and significantly freed up office space.”

13. A colleague needs a specific document urgently. Walk me through your process to retrieve it quickly.

Having a systematic approach to document retrieval demonstrates your organizational skills and attention to detail. This question assesses how well you understand the importance of an efficient filing system and your ability to maintain it under pressure.

How to Answer: Outline a clear, step-by-step process for retrieving documents quickly. Mention labeling or categorization methods used to ensure quick access. Emphasize verifying the document’s accuracy before handing it over and any communication steps taken to confirm the request.

Example: “First, I’d confirm the exact details of the document needed – title, date, and any relevant identifiers. With that information, I’d head to our digital archival system if we have one, using search keywords to pull up the document. If it’s a physical document, I’d go to our filing cabinets, which are organized alphabetically and by date, making sure to follow the labeling system we have in place.

Once I locate the document, I’d double-check to ensure it’s the correct one. If it’s digital, I’d email it directly to my colleague or upload it to our shared drive. If it’s a physical copy, I’d deliver it to their desk immediately. Throughout the process, I’d maintain communication with my colleague to keep them updated on the status. This ensures they know I’m on it and can plan accordingly.”

14. How do you manage repetitive tasks to avoid errors over long periods?

The role of a filing clerk, though often repetitive, demands a high level of precision and attention to detail. Errors can lead to larger issues, such as misplaced documents or compliance breaches. The question aims to reveal your strategies for maintaining accuracy and consistency in a routine-heavy job.

How to Answer: Emphasize your systematic approach to handling tasks. Mention techniques to stay focused, such as breaking tasks into smaller segments, using checklists, or implementing regular self-audits. Highlight experience with quality control measures or tools that help maintain accuracy.

Example: “I like to create a system that combines organization and regular checks. For instance, when filing documents, I always start by sorting them into clearly labeled categories to make the process more efficient and consistent. This reduces the chances of misfiling from the start.

To keep myself focused and minimize errors over long periods, I take short breaks every hour. This helps to maintain concentration and keeps fatigue at bay. I also implement a habit of double-checking my work at regular intervals. For example, after every 50 files, I quickly scan through to ensure everything is in the right place. In my last role, this approach significantly reduced errors and helped me maintain a high level of accuracy even during long filing sessions.”

15. When faced with multiple interruptions, how do you maintain focus on accurate filing?

Maintaining focus amidst interruptions is essential, as the role demands a high level of accuracy and organization. Distractions can lead to misfiled documents, affecting the entire workflow of an organization. Interviewers are keen to understand your strategies for managing these interruptions.

How to Answer: Emphasize techniques to stay organized and minimize errors despite interruptions. Mention creating a systematic approach to tasks, using tools like checklists or reminders, or establishing a quiet environment when dealing with critical documents. Highlight experiences where you managed interruptions without compromising accuracy.

Example: “I prioritize tasks and set specific time blocks for uninterrupted filing work. For example, if I know I’m likely to face interruptions, I’ll allocate the first hour of my day exclusively to filing, turning off notifications and letting my colleagues know I need that time to focus. If interruptions do occur, I take a quick note of where I left off and what I was doing so I can seamlessly return to it.

In my previous role, I implemented a color-coded system for files which made it easier to quickly identify and retrieve documents, minimizing the time spent refocusing after an interruption. This combination of structured time management and an efficient filing system has consistently helped me maintain accuracy and productivity, even in a busy environment.”

16. Which metrics do you use to assess the efficiency of your filing system?

A filing clerk’s role extends beyond mere organization; it’s about creating a system that maximizes efficiency, accessibility, and accuracy. This question digs into your understanding of how a well-structured filing system can impact overall productivity and operational fluidity.

How to Answer: Focus on specific metrics such as average retrieval time, frequency of misplaced documents, user feedback, and time taken to train new employees. Explain how you track these metrics and use the data to make informed adjustments.

Example: “I focus on three key metrics: retrieval time, accuracy rate, and user satisfaction. Retrieval time is crucial because it directly impacts how quickly team members can access the documents they need. I regularly time how long it takes to locate specific files and aim for continuous improvement. The accuracy rate is another critical metric; I perform random audits to ensure that files are correctly categorized and easily retrievable. Lastly, user satisfaction is essential. I gather feedback from colleagues to understand their experience with the filing system and identify any pain points. This combination of quantitative and qualitative metrics helps me maintain an efficient and user-friendly filing system.”

17. What is your procedure for disposing of outdated or unnecessary documents securely?

Handling outdated or unnecessary documents securely impacts the integrity and confidentiality of an organization’s information. Proper disposal procedures ensure that sensitive data does not fall into the wrong hands. This question assesses your understanding of data security protocols and your ability to adhere to compliance standards.

How to Answer: Outline a clear process for secure disposal of documents. Mention techniques like shredding, incineration, or using certified document destruction services. Highlight experience with adhering to legal requirements and company policies regarding data retention and disposal.

Example: “First, I always ensure that I have a clear understanding of the company’s document retention policy and any relevant legal requirements. Once I’ve identified which documents are outdated or unnecessary, I separate them by the type of information they contain—whether it’s sensitive personal data, financial records, or routine administrative files.

For sensitive documents, I use a cross-cut shredder to ensure the information is irretrievable. If the volume is large, I coordinate with a certified document destruction service to handle the shredding securely. For digital files, I use secure deletion software to permanently erase the data from all storage devices. Finally, I update the inventory records to reflect the disposal, ensuring that everything is documented for future reference and compliance audits. This thorough process guarantees that all outdated documents are disposed of securely and responsibly.”

18. Have you ever had to reconcile conflicting information within a file? If so, how did you handle it?

Reconciling conflicting information within files ensures the accuracy and integrity of the data being managed. This question delves into your attention to detail, problem-solving skills, and ability to maintain data consistency.

How to Answer: Recount a specific instance where you encountered conflicting information and detail steps taken to resolve it. Highlight your approach to identifying the root cause, resources or colleagues consulted, and strategies employed to rectify the situation.

Example: “Absolutely. There was a situation where I was tasked with organizing and updating a series of client files that had been handled by multiple people over a few years. I noticed that one client had conflicting financial records in their file—some documents showed different amounts owed and payment dates.

I took immediate steps to reconcile this by first cross-referencing the records with our digital database to identify the most recent and accurate entries. Then I reached out to the previous handlers of the file to understand any discrepancies. Finally, I contacted the client to verify their records and ensure everything matched up on their end. After gathering all the necessary information, I updated the file to reflect the accurate data and documented the steps taken to resolve the conflict for future reference. This not only cleared up the confusion but also improved the accuracy and reliability of our records.”

19. How do you ensure compliance with legal and regulatory requirements in your filing practices?

Ensuring compliance with legal and regulatory requirements in filing practices safeguards the organization against potential legal liabilities. The question assesses your understanding of meticulous record-keeping and your ability to adhere to complex regulations.

How to Answer: Describe methods used to stay updated on relevant laws and regulations, such as continuous education or subscribing to industry newsletters. Explain your process for regularly auditing files to ensure compliance and how you implement secure filing systems to protect confidential information.

Example: “I always start by familiarizing myself with the relevant regulations and company policies to ensure I have a solid understanding of what’s required. I make it a point to regularly review updates to legal and regulatory standards, so I’m always up-to-date. In my previous role, I implemented a color-coded labeling system and a digital tracking spreadsheet to easily identify and manage documents according to their required retention periods and confidentiality levels.

Additionally, I conducted quarterly audits to ensure all files were in compliance and trained new team members on these practices to maintain consistency. This proactive approach not only kept us compliant but also streamlined our filing processes, making document retrieval much more efficient.”

20. Can you tell us about a time you improved the workflow related to document management?

Efficient document management is essential for maintaining organizational integrity and operational fluidity. When a filing clerk improves workflow, it can reduce time spent locating documents, minimize errors, and enhance overall productivity. This question delves into your ability to identify inefficiencies and implement solutions.

How to Answer: Provide a specific example where you identified a bottleneck or inefficiency in the document management process. Detail steps taken to analyze the issue, solutions proposed, and tangible results, such as decreased retrieval times or reduced error rates.

Example: “At my previous job, I noticed that our document retrieval process was taking up a lot of unnecessary time. We had a mix of physical and digital files, but no coherent system linking them. I proposed creating a centralized digital database where we could scan and categorize all physical documents using consistent naming conventions and tags.

I worked closely with the IT department to set up the software and trained the team on how to use it effectively. I also created a quick reference guide to ensure everyone followed the same procedures. This significantly reduced the time it took to find documents, increased overall efficiency, and even freed up physical storage space. The team was able to complete tasks faster and with less frustration, which made a noticeable difference in our day-to-day operations.”

21. When integrating new types of documents into an existing system, what is your strategy?

Integrating new types of documents into an existing system requires meticulous organization, adaptability, and foresight. This question delves into your ability to maintain order while accommodating changes and your capacity to foresee potential issues.

How to Answer: Outline a clear strategy for integrating new document types into an existing system. Start with assessing the new document types and determining how they fit into existing categories. Explain how you would update or create indexing and coding systems and collaborate with other departments.

Example: “First, I assess the current filing system to understand its structure and any potential limitations. I look at the categories, subcategories, and the criteria used for organizing documents. Once I have a clear picture, I determine the best way to categorize the new types of documents so they fit seamlessly into the existing system.

For instance, at my last job, we needed to integrate digital invoices into a primarily paper-based system. I created a hybrid structure where digital files were consistently named and tagged to mirror the paper filing system, ensuring easy cross-referencing. I also provided a quick training session for the team to ensure everyone was comfortable with the new process. This approach not only made the transition smooth but also increased overall efficiency and accessibility of documents.”

22. A sudden audit requires immediate access to various records. How do you prepare?

Efficiency and accuracy are paramount when dealing with records, especially in high-pressure situations like audits. The ability to quickly and accurately access records during an audit speaks to a filing clerk’s organizational skills and familiarity with the filing system.

How to Answer: Emphasize your systematic approach to maintaining records, such as using a meticulous indexing system or digital filing software. Mention strategies to keep files audit-ready, like regular reviews and updates. Illustrate experience with past audits and how your preparation ensured a smooth process.

Example: “First, I’d ensure that all records are up-to-date and accurately filed, as maintaining an organized system is critical. I would create a checklist of the specific documents needed for the audit and cross-reference it with what we have on file. If there are any gaps or missing documents, I’d work quickly to locate or request them from relevant departments.

In a previous role, we faced a surprise audit, and I implemented a color-coded filing system that made it incredibly easy to identify and retrieve documents quickly. This system significantly reduced retrieval time and impressed the auditors with our preparedness. By staying organized and proactive, I can ensure that we are always ready for any sudden audit or documentation request.”

23. How would you handle discovering confidential information left unsecured by a colleague?

Handling the discovery of unsecured confidential information is crucial in a role that revolves around the organization and safeguarding of sensitive documents. This question aims to assess your integrity, attention to detail, and understanding of confidentiality protocols.

How to Answer: Emphasize immediate actions to secure the information and your methodical approach to addressing the breach. Describe steps taken to notify appropriate parties and ensure such an incident does not recur. Illustrate understanding of confidentiality by discussing how you balance transparency with discretion.

Example: “First, I would ensure the confidential information is immediately secured, either by locking it in a designated cabinet or placing it in a secure folder if it’s digital. Then, I would discreetly approach the colleague responsible, mention the incident, and gently remind them about the importance of securing sensitive information. If this becomes a recurring issue, I would escalate the matter to our supervisor to address it more formally and potentially provide additional training on confidentiality protocols. My goal is to maintain a secure environment while fostering a culture of accountability and support.”